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Contact & Directions
We are always interested in hearing from the families that we serve. Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.
"Mr. Proctor was not only professional; he was genuine. I found this very comforting."
"Years ago, our parents made arrangements and we know the service is great. Thank you for all you do to make it possible for us to "say goodbye" to loved ones."
"Everything was very professional and Director very caring."
"We have other family members interred at Riverview Abbey. I thought you provided us with good service, laying out the procedure which was necessary to go through. I would recommend you to others. You gave us a breakdown of services. You kept us up to date."
"Kept informed and everything was handled in a very professional manner."
"Everything was wonderful. Bill even had blinds on high windows lowered in anticipation of a sunny day. Bill communicated with me in a timely manner. He was always clear and very accommodating. Thank you."
"We selected your Funeral Home based on reputation. Recommend to others. Excellent experience."
"The staff was very professional, helpful and available. Roger was excellent with details/options. Our family was very well served. AAA+++ We had everything we needed and all was perfect. We have recommended to others."
"Tim was absolutely wonderful from the minute we met him until the service. Riverview has met our family's needs from 1955 - 2019. Thank you."
"You handled my Dad and sister. Bill was very professional. You made a difficult situation easy. I would use you again."
"Hodge went above and beyond to be kind, helpful, professional and courteous. He made sure all of our needs were met. Dad knew Dick Hedlund. Hodge helped me when my Mom passed away three years ago. Everything went smoothly for Daddy's celebration/funeral. Thank you."
"Tim was exceptional!! You fulfilled and went beyond my expectations. Tim showed me some of the mausoleum, and I was impressed with the enormity of it all."
"Beyond what was required. Very loving and generous."
"Excellent service! Could not have been more helpful or compassionate."
"Tim was beyond helpful. Even addressing our needs while he was home on his days off. He did an excellent job with the remembrance on your website."
"Everything was great. All was handled in the best way I could of expected."
"I know this is a job I couldn't do. I am glad there are people like you that have patience and understanding to do this job. I thank you for all you do!"
"Everyone was very respectful. Excellent experience."
"Your Funeral Home was selected because you have been established for many years. Our experience was excellent."
'Bill was just fantastic! I highly recommend him. All services were just great and Bill is the best!"
"Every request or question was answered quickly and professionally."
"Perhaps the experience of a century made it possible for Riverview Abbey to provide such excellent service. Certainly the compassion of the staff and especially of Bill Burns, made an extremely difficult time bearable. Thank you."
"5th family member you have helped us with. Prompt courteous, polite service staff. Greatly appreciated."
"Bill was excellent throughout the process. Bill was really great to deal with through this difficult time."
"Tim provided everything I needed and much faster and at a better price than other funeral homes I spoke to. I felt he took care of us."
"We have many family members buried here. Bill was beyond helpful."
"Bill was warm and friendly. Made us feel very comfortable. So helpful and easy to talk to. What a nice man. Bill, Judy, and Greg were wonderful!"
"You have a good reputation. Your staff is professional and courteous. Excellent experience."
"Good reputation. Very satisfied."
"Staff was very timely and kind. The laminated obituary; beautiful."
"Bill was exceptional."
"Family member had done pre-planning with Riverview Abbey years ago. Tim handled our arrangements flawlessly! We were from MN and had limited time to plan and hold a service. He worked with us Christmas Eve so we could hold a service December 28th and every detail was perfect. He was available 24 x 7 for questions and even physically drove to the cemetery when we were not hearing back from their staff. He worked well directly with Mary's Woods staff to ensure all details were coordinated."
"Bill was very kind and also patient and accommodating while I gathered more information about possible toxicology tests. He was helpful in accepting my request to delay the cremation until I made a decision. I really appreciated how he made a confusing time much easier on me."
"Riverview Abbey is our family's choice. We go way back! Excellent service every time! Bill is kind and so wonderful to work with. He helped us through everything. We appreciate the kind, honest, and excellent care you showed our family. It was peaceful knowing everything was being taken care of for my Uncle."
"My grandparents are at Riveview Abbey and we used you when my brother passed away. We feel like you are our family's funeral home."
"We chose Riverview Abbey because they are family owned and have been in business for years. Very caring. Everything was kindly done."
"Everyone was very nice and helpful. Bill was great. And whoever answered the phone was always happy to help me. My sister and I both thought Bill was very easy to talk to and was super nice."
"Tim has been excellent for me, now and 2 years ago. My husband used you in the past. Judy was also wonderful. Tim was extrememely kind, patient and understanding."
"We really appreciated Tim's continual updates on the websites and keeping the family informed on the cremation date and the death certificates situation. God bless you all."
"My Mother purchased all that was needed several years before her death. Everyone was wonderful! Great experience! It makes me want to buy a package before I die! Couldn't say enough good things about it."
"Many residence of Mary's Woods use Riverview Abbey. Everyone was very accommodating and friendly."
"Just happened to remember your name from passing by for many years. Everyone was very professional and gracious. Bill was very accommodating. We were more than satisfied with Bill's responses to our needs. We were very happy with your services and will highly recommend to all of our friends."
"Excellent, considerate, and calm demeanor staff. Pre-selected Riverview Abbey. Help with floral arrangement and Chaplin is greatly appreciated."
"We used Riveview Abbey before with our Father. Tim put us at ease during a difficult time. He took care of everything right on site. We didn't have to make an extra trip to the office. We appreciate Tim being so organized and so compassionate."
"The staff was professional and courteous. Tim went out of his to help us. Thank you on behalf of our entire family."
"65 years of help from Riverview Abbey. Yes, I would recommend them to other families. Our experience was excellent."
"My Father had selected Riverview Abbey before his death. The staff was professional and courteous. Bill was always prompt and detailed. Bill was such a pleasure to work with. His help navigating through all the details and choices was invaluable."
"My Mom had already pre-paid for the services. Tim was so helpful and kind throughout this difficult time."
"Our family member had pre-arrangement of services with Riverview Abbey. Bill did a tremendous job taking care of all details."
"We have been with Riverview Abbey for years. Many thanks to everyone that I interacted with."
"Everyone was compassionate and caring. Definitely recommend Riverview Abbey to other families."
"Roger was especially helpful. He works often with Our Lady of the Lake Parish."
"Your funeral was selected by our Mother who had made pre-arrangements with you. Great job."
"Yes, I will recommend your funeral home. Tim and the staff made it a pleasant experience, given the circumstances."
“Everyone we dealt with at Riverview Abbey were professional, knowledgable and courteous from the minute we walked in the door! We wanted a simple cremation and no one tried to “upsell” or talk us into anything else. After our experience, we would recommend this funeral home to others.”
“Jim and the staff at Riverview Abbey were very courteous. We appreciated everything that was done for us. The bookmark cards made by Judy are very special.”
“The staff was very professional and Bill was exceptional. He made the process very simple and easy, while maintaining care and feelings for both us and my father who had passed. By all means, I will be recommending Riverview Abbey to my family and friends.”
“The staff is very courteous and professional. Roger helped make this time in my life easier and appropriately meaningful. I would recommend Riverview Abbey to others.”
"The staff at Riverview Abbey are professional and courteous. We know Richard and he has a lot of experience and is comforting.”
“You have a very courteous and compassionate staff”
“Thank you so much for your outstanding service! I have recommended your services to our friends and family.”
“You people are great!”
"The staff at Riverview Abbey were very nice and great to work with. Considering purchasing my funeral needs here”
“Professional and courteous staff; excellent experience and would definitely refer this funeral home to others”
“Roger understood my financial difficulties and did not judge me. He helped me and made me feel comfortable. My husband looked great in his casket. I was a bit unconventional, but the staff handled my situation with great dignity. Thank you to all who helped load my husband in a u-haul trailer so I could get him to the San Francisco bay area without expenses that I could not afford. I am so grateful for the help you gave me.”
"We were pleased to have Mr. Hedlund work with us. All arrangements were handled very well."
"Our family was very pleased with the services of Mr. Gregory Brown and Mr. Bill Burns. Thank you."
"Roger did a very good job guiding us and making the process very easy."
"Everyone was very polite and respectful. I appreciate the overall thoroughness and smoothness everything was handled. I really felt the respect for my situation on a personal level, and not feeling like a customer or client. I am completely satisfied and would recommend Riverview Abbey Funeral Home to others."
"The staff was so friendly and comforting. My great-grandparents and grandparents are located in your beautiful mausoleum and I enjoy the gorgeous trees that are located around. I would never even think to go somewhere else, becauseyou have treated our family so wonderfully. Jim helped us organize my Mom's cremation and even helped us with an "odd" request. Jim then helped my Father set-up his arrangements. When he passed, Jim was so wonderful again. The staff of Riverview are amazing!!!"
"Roger was extremely helpful, nice and courteous. Would definitely recommend!"
"We appreciated the kindness we received during this difficult time. Thank you for allowing us as much time as we needed to say our goodbyes to our little baby and for treating us so well."
"Bill Burns made a tough situation easier. He was exceptional!"
"The staff made me very comfortable. Amazing and caring people. Such a difficult time, but Roger was wonderful and very accommodating. Thank you."
"Roger Sinnott did a fantastic job putting together a great funeral/inurnment for us! We would recommend him and Richard to anyone."
"The staff was very easy to talk with. Whenever I am asked about where my grandparents are, I tell people how nice you are."
"Bill was very helpful and was very accommodating. Everything was perfect. Thank you."
"Mr. Sinnott was genuine, caring, knowledgeable and provided the comfort and serenity I needed during that difficult time of my husband's passing."
"You spent a lot of time with us and we appreciate it. Thank you, Richard."
"Bill was absolutely delightful. Everything was top notch. You just can't get any better than Bill. Thank you."
"Bill was friendly, courteous, knowledgeable, sincere, and gracious. Bill is certainly someone I would recommend to anyone."
"Everyone commented on how bright and cheerful the Trillium room was."
"Bill Burns, great fellow. Very professional and courteous staff. Cannot imagine anything easier!! Would recommend your funeral home to anytime. If you need a separate letter of recommendation, please let me know!"
"We were all treated very respectfully."
"Each member of your staff was professional, courteous and very helpful."
"In previous experiences at the cemetery, just as soon Mass wasover, we went to the cemetery and had reception after. Your way of doing it was better."
"I will always be grateful for your help and courtesy."
"Lovely people to work with at such a sad time. Bill Burns was wonderful! Our needs were met in every way."
"Bill Burns was very kind and helpful at a very sad time."
"Your staff was helpful, respectful and professional."
"I have had very good experiences with you. You have been very accommodating. Thank you for being very gracious."
"Thank you so much!"
"Staff was professional and courteous. All questions were answered in a timely manner."
"Extremely professional and very courteous! Also, thank you for not nickle and diming us. You are generous and fair in your pricing. Your staff is very kind, tender, and very supportive. You made us feel like you truly cared about us and our loss. I will recommend your funeral home for sure! God bless you."
"Everything went well...those were great cookies that you furnished. The planning seemed to go smoothly, which left us relaxed and confident about the results."
"Roger was very helpful and nice. We used your Funeral Home for my Mother and then my Father. We would recommend you very highly."
"Would not be buried anywhere else. Our family wishes to thank you for your expert help getting us through our emotional time for Billy's funeral. Everything went well. It was a service Bill would certainly have liked also. I'm sure Bill Hauck is resting comfortable now."
"You people were fantastic and will recommend to everyone. Thank you for everything."
"Your staff was very gracious and professional through it all! I appreciated that so much. Thank you."
"Thank you for helping with the care of both my parents."
"The Harold family thanks you for your excellent service!"
"From the front desk people to Roger - everyone was wonderful to me."
"This is the second time I have worked with Riverview Abbey and it was a very satisfying experience."
"We should have done advanced planning... We are recommending advance planning to others."
"Bill was very helpful and processed all requests in a timely manner."
"Our time "visiting" our father was beautiful. Bill stayed close by to address our every need. Thank you!"
"Everything was executed just as I had wished for my mother. When I thought maybe I had chosen the wrong casket, I was assured I could change my mind. When I reversed my original plan about a closed casket (as we were walking out of church), there was no hesitation about opening the casket then and there. Thank you, Richard, for all your efforts to make my mother's funeral a beautiful memory."
"Your staff was professional and courteous. Appreciate your patience and understanding."
"Staff was prompt and attentive. Excellent job on the website. Pictures were perfect."
"Roger was so helpful, very prompt in returning phone call. He guided me through a difficult time with total kindness."
"Thank you. Your service was excellent. It was very appropriate for our family."
"Thank you for your kind service."
"Based on our experience, I would definitely recommend Riverview Abbey Funeral Home to others."
"They work very well with my Parish."
"We were treated with respect and compassion. Bill was great at giving us the help we needed during this time of loss."
"Bill made the whole experience as stressless as possible. I was very pleased with the services provided."
"Everything was perfect."
"As hard as it was to lose my mother, it could not have been a better experience with you. Everyone we dealt with was wonderful and helpful."
"Rich has been a Nugent family friend for years and directed funerals for several family members. Excellent experience."
"Everyone was very respectful and honoring; no hint of any staff "going through the motions. Bill could not have been anymore personal - we had a flat tire after the evening viewing and he was patient, stayed late and even was cheerful! I have already recommended the Abbey several times."
"The staff was professional and courteous. Everything was taken care of. Richard guided us, taking care of things before we knew what to do."
"The staff was very warm, friendly, and comforting. We have known Roger for years and enjoyed him. Everything turned out just right."
"Your staff was professional, courteous and a pleasure to work with."
"Richard was very helpful once again. He has served several family funerals for the family. Appreciate the appropriate prayers at the memorial service. They were very comforting for the people who attended."
"Richard has been a friend for years. He made our sad experiences much easier."
"Roger made me feel right at home. We were totally happy with our experience."
"Wonderful staff who seemed to genuinely care"
"Everyone was very helpful. They addressed many things I wouldn't have thought of and were very good with special things for Mom. Everyone followed up with every aspect of the whole thing."
"Our experience was great. Yes, we would recommend this funeral home to others."
"Roger was extremely helpful! Everyone and everything was dignified, helpful, and serene. A to Z perfection!"
"Pre-purchased crypt; many family members in Abbey. You did exactly what was requested without pressure to do more; a big plus in my judgement."
"Roger Sinnott is an outstanding Funeral Director: His mannerisms, communication, attention to detail, and empathy helped considerably to ease our pain of loss."
""Everything was done in an excellent manner and with consideration. I and my family appreciate this."
"The office staff was professional, courteous and very helpful. Bill was very kind and was in contact with us through the day of the funeral."
"Everyone was very nice and helpful."
"Everyone did an excellent job! We have used your home for several family funerals and each time every detail is honored well. Very professional. We appreciate the attention to detail and the personalized attention. It makes a difficult time much easier."
"Bill is the nicest person for our needs at this difficult timein our life! He went out of his way to help us with our wishes. Bill did a very good job. Excellent! I would very strongly recommend. The best!
"Roger was very personable and helped our family feel relaxed during this difficult time. Thank you!
"Bill was extraordinary in every way."
"Everything went very well and smooth. Was a first for me and Roger helped in every way."
"Each member of your staff was professional, courteous and addressed our questions and concerns promptly. Multiple family members are there - three generations."
"Many friends and acquaintances have used your services. You were very helpful in all respects and I will definitely recommend your funeral home."
"Richard has buried my grandparents, parents and several aunts and uncles. I would always recommend him to anyone."
"Don't know what I'd have done without Richard and Bill the last three years. Wonderful!"
"Bill Burns was a great help and was extremely personable in a very tough time for me and my family."
"Everyone was very helpful. We were all feeling greatabout everything. The military part was very impressive and especially to the younger."
"Bill was excellent and followed through with everything. He even spent an extra hour helping me submit the obituary. Both my sister and I would recommend Bill to anyone. Thank you."
"We selected your funeral home because of past services to my wife in 2012 and other family members dating back some 40+ years. In the absence of a Catholic Priest (schedule problem),Mr. Sinnott stood in and filled the void to everyone's satisfaction. For this, we will be eternally thankful."
"Roger was a very nice gentleman and offered us great choices for our small service. Everything was handled exactly like we wished."
"Everyone was very courteous and accommodating. Most certainly recommend your funeral home. Thank you so much!"
"Very professional, thorough and caring. Our thanks!"
"Staff was professional and courteous. All communications were timely, covering all details. The personnel at the cemetery, different from Roger, also were good."
"The staff was very helpful! I asked a lot and Tim really helped. I was out of town, Spokane, and the level of service and help from Tim and the rest of the staff was fantastic. You now have both of my parents in your mausoleum and you did good! Thank you."
"We had an excellent experience! From the minute I first called to the internment I felt like the staff knew my family personally. They were so respectful of all our needs and truly seemed interested in our situation. Great experience. Thank you."
"Very courteous. We needed help quickly and we were happy with the results we got."
"Considerate and cut to the chase. No hard sell whatsoever. Thank you from our family."
"We would definitely recommend your funeral home."
"We thought Bill Burns who took our loved one to Pendleton for burial was especially attentive to our needs."
"Bill was friendly and helpful. Would rate him a '10'"
"Our needs were met promptly. We have been involved with the Abbey for 51 years..... Would recommend Riverview Abbey Funeral Home to other families."
"My whole family loves Bill Burns. Wouldn't have gone anywhere else."
"The Funeral Director was most thoughtful and courteous at a time I grieved over the loss of my brother. This is not the first time the Abbey has served our family, and we have always been met with respect and caring. I have enclosed a page from one of my scrapbooks that shows an earlier time when my brother and I, along with our parents, paid respects to our grandparents who are entombed at RiverviewAbbey"
"7 1/2 years ago we selected your funeral home for my father and were pleased with the service you gave us, so I purchased niches formy mother, husband, and me. Mr. Proctor was immensely kind tous in our hour of need. So professional and yet kind and, most importantly, personable. Also the death certificates came in a timely manner."
"I thank Bill and the team for making things easy - excellent work."
"Thank you. You made a difficult time very easy for me and I am very grateful."
"Tim was kind and patient. My folks already had crypts and several generations are at Riverview. We came in with no pre-arrangements (other than crypts) and Tim walked us through in a respectful, professional manner. We have visited our loved ones and know that you keep a beautiful place. If we have needed help, we've always found a friendly face."
"Bill was great and made this tough time a lot better."
"Charles Hall, a former Director with you, was our neighbor for50 years. You helped us with my Mother in 1992. Chuck was the Director. His integrity and professionalism continues to be represented by Bill Burns and your staff."
"Everything went well."
"You were all very kind and professional."
"Richard, Bill, and Roger were wonderful. Thank you for taking such good care of us."
"I like the way that Riverview Abbey shows respect for Veterans!"
"Everyone was great to work with."
"Staff was very courteous. Roger Sinnott - he is the best."
"We chose Riverview Abbey because of price, location and compassionate staff."
"The staff was professional and courteous. Our family has used Riverview Abbey for several generations."
"We were referred to Riverview Abbey by our Buddhist Temple. We had excellent service and would recommend this funeral home to others."
"Our questions and concerns were met promptly. Timothy was really great to work and plan with."
"Our parents, grandparents are interred here. Definitely recommend Riverview Abbey."
"Our experience was excellent and Roger has been wonderful."
"The staff was helpful, understanding, thoughtful; I can't say enough. Richard Hedlund is a family friend and has done every funeral since 1965. Your staff could not have been better."
"Tim did a great job and put in extra time and effort to help us. The staff was also professional and courteous."
"My family has come here for years. Everyone went out of their way to help in a very professional way."
"Previous family members; very professional."
"We selected your funeral home to serve our family because of convenience and reputation. We experienced sensitive, courteous service."
"We all changed from bawling to smiling and laughing - strange? Thank you for being a #1."
"Tim was very helpful to arrange papers for traveling abroad with the ashes."
"Bill was very nice and very sensitive. He exceeded my expectations. Bill both listened to me and what I wanted, as well as guided me through all that I didn't know about or understand."
"We selected Riverview Abbey due to the proximity to managed care facility; thorough info on website; family owned; longtime business reputation. We appreciated help with shipping remains to California."
"Tim was extremely professional and courteous. He was helpful and very responsive."
"Our needs could not have been met any more effectively! My Aunt had pre-arranged based on previous experience with the way you handled her husband's passing. I was highly impressed and comforted by the way you handled things."
"Mr. Burns was professional and kind! We had a great experience with him."
"Your staff were excellent and very caring!"
"I have over 20 family members buried there."
"Tim was excellent. He has the right demeanor in such a tough time."
"Tim helped with my Father's passing last year. He did a wonderful job, so we returned for my Mother. You did a great job!"
"The personal attention, care and concern of "Hodge" Sinnott was sincerely appreciated by our family."
"Bill was professional and friendly, making the process easy."
"Tm was compassionate and we're very grateful for his attitude and service. Thank you, Tim, in a very sensitive time in our families life."
"Everyone exceeded our expectations."
"Roger did a great service for my family."
"Bill brought sincerity and lightness to the process."
"Thank you for taking care of everything. It couldn't have gone better (given the circumstances).
"We have used your services in the past and have always been pleased."
"Staff very knowledgeable."
"The staff were all calm, reassuring, and patient. Very flexible and open to our needs. Service was particularly good - nice holy cards, guestbook, loved the bookmarks from Roger! Follow through regarding obit, death certificates, etc. was excellent. Thank you all!"
"Tim was very helpful and pleasant to talk to. Went out of his way to help. Thank you. We selected Riverview Abbey because it was close to home and for their reasonable price. Really helped with this difficult time."
"This was a very stressful time for our family. The caring, helpful assistance exhibited by Tim and the staff helped immeasurably to relief our anxiety and make it easier to move forward."
"Everything was very professional and done with care."
"The customer reviews influenced our decision to use Riverview Abbey. Great post customer service from Bill Burns, who sent us the info on the Memorial Tree program."
"Love your staff. Tim and Judy are great."
"Thank you so much, Bill, for all your help!"
"Great article about the Abbey in today's Oregonian. Thanks for all the work that goes into keeping the place looking good. Very much appreciated."
"All family members are there. We would very much recommend Riverview Abbey. Our overall experience was excellent."
"You guys were wonderful. We appreciated your over-the-top service! The Death Certificates were available in 2 days, as were the remains. Everyone was professional and with a sense of humor. Thank you so much!"
"I selected Riverview Abbey due to the proximity to my home and on-site crematorium. All interactions were kind professional and prompt. Thank you."
"Bill was wonderful, kind, and professional. You all were excellent. My Father owned his funeral home in Watertown, NY. He would have approved Riverview Abbey."
"Parents had already made arrangements. It was perfect. We truly appreciated Roger driving to Salmon Creek to get the Death Certificates."
"Bill went out of his way to help; answered all questions. Riverview Abbey has served our family, dating back to 1942."
"Bill is wonderful to work with!"
"We chose Riverview Abbey because they are local and family owned; not part of a large nationwide corporation. Everyone was very personable and responsive to our needs and questions. We inadvertently left the flowers in the chapel after the memorial service. Bill offered to bring them out to North Plains so I wouldn't have to drive in to get them! Wow! That's service beyond compare!"
"Bill is so compassionate that the process went smoothly and with ease. Thank you for making a very hard day easier."
"Bill Burns did an excellent job in carrying out all of the final arrangements. Other members of our family have used your services. Todd Wilder was very helpful in locating a crypt in Lily and assisting the family in other funeral arrangements."
"I chose Riverview Abbey for their location and known reputation. Everything was perfect. I was extremely pleased with the services. All of my needs were immediately met. My husband looked like my husband! That was so nice!"
"Two generations of our family reside at Riverview Abbey. Tim did such a great job preparing my Father - he looked wonderful - almost life like."
"Very good attention to detail, sympathetic, warm, and willingness to serve."
"Your staff was very professional and helpful."
"Appreciated getting clear, accurate information and no "sales pitch" for anything we did not want."
"All our relatives have used Riverview Abbey. I was very pleased with all the services Roger provided."
"Bill was wonderful - patient, kind, thorough!"
"Bill was most helpful in all areas."
"Hodge was a great source of support for Dad and me. He went above and beyond. Thank you - Life is a circle - Birth and Death. Mom left us. It was peaceful and making the arrangements kept Daddy and me at peace."
"Roger went above and beyond the call of duty in terms of working with me to finalize everything, including changes. He even came to the service even though my Mother had been cremated. The two gentlemen who came to pick up my Mother's body were compassionate and dignified. Everything went as well as possibly could. Thank you!"
"We chose Riverview Abbey because of our past experience with our Father. The staff was, without question, very supportive and helpful. Everything was done to perfection. Quick response to our questions and very professional service."
"Riverview Abbey was rated highly on the internet, many positive remarks from previous customers. Bill was great. He really responded to our needs in a compassionate way. We were on a tight timeline and Bill handled it expertly. Our experience was excellent."
"What influenced the decision to use Riverview Abbey was their reputation and price. Bill did a great job."
"It was our plan to inter at the mausoleum so it seemed best to keep the preparation in-house, as long as the pricing was fair - and it was. Bill Burns timely returned phone calls and emails, accommodated our requests humanely and met all our needs while dealing with January's snow and ice delays.
"Bill took care of my Dad in 2015 and did an excellent job so 15 months later my Mom died and went home to heaven to be with Jesus, so I requested Bill to help us again. He's really personable and a nice man."
"My Grandfather and Bill Griffith were close friends and my family has traditionally used Riverview Abbey. Mom has a vault pre-purchased. Everything was just fine."
"Bill was amazing and wonderful. This is my 3rd family encounter with cremations in 6 months and he was fabulous. We selected this funeral home because of its location and Bill's immediate call to service and help on a Saturday."
"My cousin, Charles Greene, worked there many years. Definitely recommend Riverview Abbey. Thank you for helping us through this difficult time."
"We chose Riverview Abbey from our desire to support local family business. Mr. Proctor was professional and supportive of my wishes. He went above and beyond to help me get the much needed death certificates in a timely manner."
"Roger was amazing. My Mom had already pre-paid. So easy."
"Bill made me feel at home from the very first phone call, presented me with plenty of options and was cordial and professional right up through Dad's service at Willamette. THANK YOU!"
"Tim was great t work with and very accommodating to our needs. Thanks for a great experience."
"Riverview has been our family's choice for 60 years. Bill was kind, soft spoken, and respectful. He was informed and educated in his field. He uncovered our needs and desires for care of our loved one."
"The staff was professional and courteous. The viewing room was very nice. Everyone was so nice to me. Judy helped with the perfect urn. Thanks."
"We selected Riverview Abbey because of their history and length of time in business. Most definitely recommend."
"My father made all pre-arrangements. All was fine. Tim was very comfortable to work with."
"Pre-death planning and several family member interred at Riverview Abbey. Everything was great. Definitely recommend. Thank you all very much for your service with our father."
"Bill was great to work with. We were happy with the service."
"Roger was phenomenal. Our experience was excellent."
"I am so grateful for the compassion that you showed my family in the loss of two close relatives. The staff treated me with the utmost in kindness and respect."
"My Mother and I were there several years ago when she was looking for a mausoleum. We both liked Riverview Abbey. All experiences excellent. Everyone we dealt with was very gracious."
"So very helpful, professional. The funeral director spent a lot of his time making sure Larry got his military honors. Everything went perfectly. Thank you. Could not have asked for better service."
"Everyone was most courteous and sympathetic with our needs. Thanks very much!"
"The staff was professional and courteous and Bill was so wonderful to work with. I cannot say enough for everything that he has done for us."
"Tim went above and beyond. Delivered remains to my house and arranged for a chaplain to preside at Willamette National service and was present at Willamette National."
"At a time that I was in complete shock, you were there to make it as pain free as possible. Thank you for that."
"My family has several deceased members there. We especially appreciated the way you accommodated a spur of the moment pre-entombment gathering that became a cherished event. Thank you, Bill!"
"The personal attention to details regarding Victor's hobbies and putting it together with his obituary copy for the family was appreciated."
"So very helpful each time was there or called. All of the family is at Riverview Abbey. Thank you "all" for being here for "Auntie Joyce's" family. She was such a special part of our lives."
"Could not ask for kinder or more courteous service. At a heart wrenching time, Bill's kindness and gentle demeanor made it easier for us."
"I had no idea what I was doing and I couldn't have gotten along without Hodge's help and direction. He was very professional, but still fun/pleasant. Everything ran without a hitch and I got loads of compliments."
"The staff was professional and courteous. My experience working with Bill Burns was great. Excellent service."
"Staff was professional and courteous from the moment we entered the door. We have had limited experience in this arena, but we felt great about our experience. Would recommend this funeral home without question. Charlene's children were out of the country when she passed away. Tim went out of his way to keep in touch with me so that they could get here. Then we were able to have a family viewing which was very important to them. We have told everyone we talk with about our positive experience."
"Greg was especially helpful in finding the perfect urn. I was impressed with the care and compassion shown by the young woman who transported my husband to your facility."
"Riverview Abbey knows how to take care of its clients. Tim Proctor, their funeral director is one of the best human beings I've ever met. I have called several funeral homes to discuss our unique situation wherein my sister-in-law's sister passed away suddenly in Portland and our family wanted her remains to be flown to India There isn't much help online available to guide you through this process. All the funeral homes that I called said it would take a minimum of 3-4 weeks for the remains to leave Portland. When asked if they would be able to work with us to try to make it happen sooner, everyone said that's not possible.
Not Tim Proctor of Riverview Abbey. While he said he was new to this process of sending remains overseas, he was committed to help us find a faster method. He was open to collaboration when it was necessary and in other areas, he pushed himself and his resources to the limit to make sure our tight timeline was met. He really jumped into helping us and through the process, it showed that he truly cared as if he were helping his own family member. I was touched by his prompt responses and attention to detail and he truly went above and beyond what I assumed his regular role calls for.
In one week, we were able to get the death certificate, embalm the remains, package it per airline and country requirements and also obtain permission from the Indian Consulate and ship the remains out to India. It's fair to say that this is a record of sorts and no one I know has been able to do this so quickly and it could not have been done without Tim and Riverview Abbey's awesome support system. Such a great place who takes care of its clients in their hardest times. I hope this place continues to do well and I know it will since it hires not only the most capable people, but also kindhearted and amazing human beings.
"The family purchased back in 1957 for all family - great idea. You were very kind to help. Bill was really great to push things through. Always pro's at getting things done."
"My husband looked so peaceful and content with color in his face, shaved nicely. I wish someone had suggested I take a photo. I hadn't seen him that relaxed for months. Thank you for making it all so easy."
"We chose Riverview Abbey for its beauty and we are long standing customers. We would gladly recommend your funeral home to other families. All in all, the experience we had with you during this difficult time for our family was heart warming and compassionate."
"Everyone was so helpful and kind. Truly, I felt very taken care of at this difficult time. Thank you, Bill, for taking time to walk me through everything. Your compassion and attention was much appreciated."
"Very knowledgeable, helpful, and responsive. Great reputation in community. Handling the logistics for my parents urns to be shipped to Hawaii was completed quickly and with no problems encountered."
"Tim was nice and helpful. Everything was handled with courtesy and professionally."
"Very nice and caring. We got exactly what we asked for. We were very satisfied. Tim did a great job!"
"Everything was perfect."
"Very compassionate. Not pushy. Pick up went very well. You delivered the ashes back to me, which was great because I was dreading picking them up. Thank you."
"Staff was excellent and extremely helpful."
"Bill was kind, informative, helpful and understanding."
"Tim was so nice and caring. Thank you."
"Bill was very flexible and always available to make things easier for me. I did not feel the pressure of having to think of everything myself. Bill guided me through the process."
"Our family members are here and everyone is always so kind and caring."
"We visited and checked out several local funeral services providers and Riverview Abbey was most receptive, flexible, and considerate. I don't think it could have been any better."
"Tim went above and beyond for us!! Thank you."
"Extremely helpful. Early '60's my brother passed away and it was pouring rain so I purchased 2 crypts for the family cause I did not want my family to have burial service in the rain. It was a great decision. Everything has been great with Riverview"